Frequently Asked Questions

We’re here to help! Check out our FAQs below and if you can’t find what you need just drop us a line at hello@wetrain.com or tweet us @wetrainsocial.

3 is the magic number. WeTRAIN is all about enjoying your sessions with others in a friendly environment. If less than 3 are booked onto your session we’ll have to cancel it but we’ll be in touch to let you know, refund your payment and help arrange your next session.

You certainly can. We recommend bringing along a friend or two if they’re free – it’s often just more fun that way. No worries if they’re not around though – you’ll find a load of like minded people at your session.

This is our way of rewarding you for all the sweat & effort you put into your sessions and to say thank you for helping us create the greatest fitness community in London. Each time you complete a session you’ll add 1 Burpee to the bank. The more Burpees you collect the better the rewards we send you. Collect your first 5 and you’ll get a session on the house!

Not only do we require all our hosts to be highly qualified and have all their relevant paperwork, they also go through a rigorous audition process to show that they can lead a fun and friendly and safe session.  We believe they are the life of WeTRAIN and think we’ve got the best in the industry.  See www.wetrain.com/meetourhosts.com for more info.

Our hosts are handpicked for their ability to create fun & challenging sessions that cater for all levels. In a mixed group you may be given alternative exercises depend on your ability or paired up with someone else of a similar level. All sessions are designed to help you get the most out of it – whether you want to feel the burn or ease into exercise with a few friends.

All WePLAY sessions have a 24hr cancellation policy. If you can no longer make it to your session, no troubles – plans change, we get it. All we ask is that you cancel your session from the host chat page at least 24hrs before. Once you’ve done that we’ll refund your payment.

All payments are processed by our payment provider Adyen. Adyen is PCI DSS level 1 compliant – the highest available standard of security. Adyen is a globally renowned payment provider which has served some of the world’s largest organisations including Vodafone, Facebook and Spotify amongst many others. 

All our instructors and fully insured in the unlikely event that something goes wrong.  They are top professionals who will assess if an activity becomes dangerous for whatever reason and will stop the activity if their is any chance of something going wrong.

All sessions have a clear meeting point (eg. By the pond, opposite Lambeth College). Just check the booking page or message your instructor if you’re not sure.

We’ve got an awesome network of yogis, athletes, boxers, fitness freaks etc. so send your enquiry to hello@wetrain.com and we’ll work our socks off to find you your perfect host.

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